KEEPING YOU SAFE SINCE 1981
KEEPING YOU SAFE SINCE 1981
Introduction
These Terms and Conditions apply to all products and services supplied by Eden Tyres & Servicing.
Throughout these Terms and Conditions, “Eden Tyres & Servicing”, “we”, “our” and “us” refer to Eden Tyre Sales Limited (Company Registration Number 01570284, VAT Registration Number 353563353), whose registered office is:
5 Prospect Place
Millennium Way
Pride Park
Derby
Derbyshire
DE24 8HG
These Terms and Conditions cover tyre fitting, MOT testing, vehicle servicing, mechanical repairs, diagnostics and all other automotive products and services provided by Eden Tyres & Servicing.
By placing an order with us, whether online, by telephone or in one of our branches, you enter into a legally binding contract with Eden Tyre Sales Limited and agree to these Terms and Conditions. These Terms and Conditions do not affect your statutory rights.
Information about our products and services is available at www.edentyres.com or from our team before you place an order.
We may update these Terms and Conditions from time to time. The latest version will always be available on our website.
If you need to get in touch, you can contact Eden Tyres & Servicing in any of the following ways:
Write to us at:
Eden Tyres & Servicing
5 Prospect Place
Millennium Way
Pride Park
Derby
Derbyshire
DE24 8HG
Any estimate we provide is intended as a guide price only and is not a fixed price unless we clearly state that it is a quotation.
Unless otherwise stated, quotations are valid for seven days from the date they are issued, unless extended by us or where a promotional offer expires before this period ends.
When you accept one of our quotations, or place an order through our website, by telephone or by any other method, you are making an offer to purchase goods and/or services from us (“Order”).
We accept your Order when we first do one of the following:
At that point, a legally binding contract is formed between you and us, subject to these Terms and Conditions.
We may refuse or delay work on your vehicle if parts are unavailable or if we believe the vehicle is unsafe to work on.
If we are unable to proceed with your Order, for example due to stock availability or a pricing error, we will let you know as soon as possible. If you have already made a payment, you will receive a full refund.
You may cancel or reschedule your booking at any time.
If we have already started work on your vehicle, you will only be charged for the work completed up to the point of cancellation, including any reasonable labour costs and the cost of any parts already fitted or used.
To cancel or reschedule your booking, please contact us using one of the methods listed in Section 2 – Contacting Us.
Sometimes, while working on your vehicle, we may identify additional repairs or maintenance that were not included in the original booking.
If this happens, we will contact you first to explain the work required and provide an updated cost. We will only carry out this additional work with your approval.
If you choose not to proceed with the additional work, you may cancel your booking. In this case, you will only be charged for:
If your vehicle has already been dismantled, we will make reasonable efforts to reassemble it within the original agreed price where this is practical. However, we may be unable to do so where doing so would involve unreasonable time or cost.
Where relevant, we will explain any safety implications of choosing not to proceed with the recommended work.
All goods supplied by Eden Tyres & Servicing will be of satisfactory quality.
All services will be carried out with reasonable skill, care and diligence by suitably trained members of our team.
Please arrive on time for your appointment.
If you arrive late, we may need to reschedule your booking depending on availability.
In some circumstances, we may use carefully selected third parties to carry out work on our behalf.
Where this happens, we remain responsible for the quality of the goods and services provided.
Our diagnostic services are designed to identify fault codes and symptoms.
However, diagnostic testing cannot guarantee the exact cause of a fault or prevent additional faults from developing in the future.
We may road test your vehicle where it is reasonably necessary to inspect, diagnose, repair, service or carry out quality checks, or to confirm that our work has been completed satisfactorily.
Any road test will:
Unless agreed otherwise, road testing will be carried out at no additional charge and will not materially increase your vehicle’s mileage beyond what is reasonably necessary.
Unless otherwise agreed, any parts we supply may be new, reconditioned or equivalent alternatives.
Tyres will be fitted in accordance with the manufacturer’s instructions and all relevant legal requirements.
If you order tyres online, you are responsible for selecting the correct tyre size and specification for your vehicle.
If parts are supplied at your request without our diagnosis or recommendation, we cannot accept responsibility if those parts are incorrect or unnecessary.
Where parts supplied by us are fitted by a third party, we are not responsible for the fitting or any issues arising from it.
Before any work begins, we will agree the parts to be used with you.
Our team members are trained, competent, appropriately supervised and equipped to carry out their work safely and professionally.
We will communicate clearly with you throughout your visit and carry out a vehicle condition check when your vehicle arrives.
We are committed to treating every customer fairly, respectfully and professionally. Where appropriate, we will make reasonable adjustments to support vulnerable customers.
Any completion time we provide is an estimate only.
Occasionally, delays may occur due to:
If parts become unavailable, we may rearrange your booking or give you the option to cancel.
Once we’ve completed the agreed work, we will explain and provide written details of:
We will explain the cost of the agreed work when it has been completed, unless payment has already been made in advance. Payment is due once the work has been completed.
Unless a fixed price has been agreed, your invoice will clearly show a breakdown of:
Deposits are only required for special order parts or tyres where our supplier charges us a non-refundable surcharge. We will explain this to you before placing the order.
Any deposit taken will not exceed the surcharge charged to us by our supplier.
Once special order parts or tyres have been ordered, any deposit paid is non-refundable.
For selected goods and services, finance options may be available. Where applicable, these will be explained during the ordering process.
Ownership of the goods passes to you once payment has been made in full.
If payment is not made by the due date, we may charge interest on the outstanding amount at a rate of 4% above the Bank of England base rate.
Interest will accrue daily from the payment due date until the outstanding balance has been paid in full, whether this is before or after judgment.
Any interest charged will be payable in addition to the outstanding balance.
If the VAT rate changes before we supply the goods or services, we will adjust the VAT charged unless you have already paid in full.
We are not responsible for:
If you leave your vehicle or other goods with us and do not collect them after we have notified you that they are ready (or where no work has been authorised), they may be treated as abandoned.
Vehicles that remain uncollected for 90 days after notification may be sold or otherwise disposed of.
Goods, including wheels and tyres, that remain uncollected for 60 days after notification may be disposed of.
Before disposing of any abandoned vehicle or goods, we will make reasonable efforts to contact you using the details you have provided. We will also notify you of our intention to dispose of the vehicle or goods if they are not collected within a reasonable period.
Where a vehicle or goods are sold, we may deduct:
We will make reasonable efforts to reimburse you for any remaining balance.
We keep clear and accurate records of the work we carry out.
These records are retained for six years and copies are available on request.
Sometimes delays occur due to circumstances beyond our reasonable control.
If this happens, we will let you know as soon as possible and do everything we reasonably can to minimise the delay.
Provided we do this, we will not be responsible for any losses caused by the delay.
However, if the delay is likely to be substantial, you may contact us to end the Contract and receive a refund for any goods or services you have paid for in advance but have not received.
Images of goods shown on our website or in our marketing materials are for illustration purposes only.
The goods supplied may vary slightly from those shown.
Please tell us if your vehicle or any parts fitted to it are covered by a third-party warranty.
It is your responsibility to ensure that any work we carry out does not invalidate or breach the terms of that warranty.
We cannot accept responsibility for the loss of any third-party warranty resulting from the goods or services we provide under this Contract.
For most goods or services booked online or over the telephone, you have a legal right to cancel your purchase and receive a refund, subject to the conditions set out below.
You cannot cancel your Order or change your mind in the following circumstances:
If you made your booking online or over the telephone and decide to cancel, you must let us know within 14 days of the day we confirmed acceptance of your booking.
This applies to services such as MOT testing, vehicle servicing and tyre fitting.
You may use the model cancellation form included at the end of these Terms and Conditions, although you are not required to do so.
If you have already received part of the service before cancelling, please refer to Section 29 regarding your payment obligations.
If you wish to cancel your Order or exercise your right to change your mind, please contact us using one of the methods set out in the Contacting Us section.
If you cancel a service after we have started carrying it out, you must pay for the services you have received up to the point you told us you wished to cancel.
Once goods have been supplied to you, you are responsible for any loss of or damage to them unless it has been caused by us.
If you handle the goods in a way that would not be acceptable in one of our branches, we may reduce your refund to reflect any reduction in their value.
In some circumstances, the condition of the goods may mean that no refund is due.
If your goods or services have not been supplied, we will process your refund as soon as possible and within 14 days of you telling us that you wish to cancel.
Refunds will be made using the same payment method you used for your original purchase.
We do not charge any administration fee for processing refunds.
If you have any questions or concerns about the goods or services we have provided, we will investigate the matter promptly.
Where an issue is found to have been caused by our workmanship or by parts supplied by us, we will rectify the problem at no additional cost to you.
If you believe there is a problem with your vehicle following work carried out by us, please either:
We will always meet our legal obligation to provide goods and services that match their description and comply with all applicable consumer rights legislation.
We may make changes to the goods we supply in the following circumstances:
We may end the Contract if:
You fail to make payment when it is due and do not pay within 3 days of us reminding you.
You do not provide the information, cooperation or access we reasonably need to supply the agreed goods or services, including access to your vehicle.
We may also cancel or postpone the Contract
We may cancel or postpone the Contract for other reasons at our discretion.
If we cancel the Contract, we will refund any sums you have paid in advance.
If we postpone your booking, we will offer you a reasonable alternative appointment. If this is not suitable, you may cancel your booking and receive a refund of any sums paid in advance.
We are not responsible for losses arising from this Contract where the loss is:
How we collect, use and protect your personal information is explained in our Privacy Policy:
Making a Complaint
If you wish to make a complaint, please contact us first using one of the methods listed in the Contacting Us section.
We aim to:
Acknowledge your complaint within 10 working days.
Provide our final response within 8 weeks.
If we need longer than eight weeks, we will explain why and keep you updated.
Once we have issued our final response, or if eight weeks have passed without a final response, you may refer your complaint to The Motor Ombudsman.
https://www.themotorombudsman.org/consumers/make-a-complaint/
The Motor Ombudsman is an independent organisation that helps resolve disputes without the need to go to court.
Using this service is free of charge. If you are not satisfied with the outcome, you still have the right to take legal action.
Going to Court
These Terms and Conditions are governed by the laws of England.
If you live in England, you may bring legal proceedings in the English courts.
If you live in Wales, Scotland or Northern Ireland, you may also bring proceedings in the courts of the country where you live.
We may bring legal proceedings against you in the courts of the country where you live.
Transfer of the Contract
We may transfer this Contract to another organisation that will become responsible for supplying your goods or services.
If we do, we will let you know in advance.
If you are unhappy with the transfer, you may end the Contract within 7 days of being notified. We will refund any payments made in advance for goods or services not yet supplied.
Transferring Your Rights
You may only transfer your rights under this Contract to another person with our written agreement.
No Third-Party Rights
This Contract is between you and us only.
No other person has any right to enforce any part of this Contract.
If Part of the Contract Becomes Invalid
If a court or other authority decides that part of these Terms and Conditions is unlawful or unenforceable, the remaining provisions will continue to apply.
Delays in Enforcing the Contract
If we delay in enforcing any part of this Contract, this does not prevent us from enforcing our rights at a later date.
Last updated: July 2026
We may update these Terms and Conditions from time to time to reflect changes to our business, our services or applicable laws. The most recent version will always be published on this page.
